Services & Support

Training Schedules

• See a full list of available courses from Rockwell Automation

Needs Assessment

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Contact Us

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eConnect

Our eConnect program provides on-line resources and limited phone support for companies that have non-critical support issues, few planned process improvements, or significant internal troubleshooting capabilities across all shifts. eConnect includes unlimited on-line access to Rockwell Automation support specialists (with a one business-day response), software updates downloadable via the web, and three phone support cases (per supported product family)*.

eConnect features include:

• 3 phone support cases per product family
  (8 a.m. to 5 p.m.)*
• Software Updates and Control-, Flex- and CompactLogix Flash Firmware (web)
• Technical Reference Library on DVD
• On-line Support Requests

* Not included in OEM/SI program