Services & Support

Training Schedules

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PriorityConnect

PriorityConnect is the right choice for highly complex or mission critical processes that require the immediate attention of an automation expert when a problem occurs. A PriorityConnect program provides priority phone support with an unlimited number of cases, exclusive On-line Case Management Tools, proactive case handling/follow-up, and software updates on disc or downloadable via the web. PriorityConnect also includes all DirectConnect features.

PriorityConnect features include:

• Priority-Access Phone Support (1 minute target response)
• Proactive Case Resolution
• Online Case Management Tools
• Seamless Field Service Dispatch
• Support Connection Subscription
• Priority On-line Support Requests
• Technical Reference Library on DVD

Optional Program Upgrades
24x7x365 Phone Support, Dial-up Diagnostic Support