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TeamSupport

The smallest problems can often present the biggest headaches within modern automation environments. Recognising that many companies do not possess all the necessary skills to remedy these anomalies, Rockwell Automation introduces its TeamSupport Programme.

Completely customisable, the TeamSupport programme offers a variety of exclusive benefits designed to provide quick resolution to the most critical support issues. Each member of the support team - located in one of five Rockwell Automation Technical support Centres worldwide, is carefully selected for their knowledge of system configurations and industry applications.

They are led by a Primary Support Manager (PSM) - the first point of contact for all TeamSupport enquiries.

Standard benefits include:

• Priority response through a dedicated phone line
• Quarterly case summary reports
• Two scheduled on-site visits to review support program procedures
• Scheduled phone meetings to review support issues
• E-mail support
• 10% discount on selected Rockwell Automation support services.

Options include:

• Support for other Rockwell Automation products
• Support for select third-party products
• Additional on-site visits
• Critical application file backup and schematic archiving
• Electronic storage of engineering drawings
• Remote diagnostic support
• Individual tutoring on use of Rockwell Automation specialty modules

Direct Access to Specialists
Through TeamSupport, Rockwell Automation's premier technical phone support program, companies have direct access to a designated, highly trained team of automation specialists so troubleshooting, and production problems can be dealt with swiftly and efficiently - freeing up internal staff to concentrate on core business activities.

TeamSupport also circumnavigates many of the skills gaps that would otherwise prevent many companies realising the benefits of the latest in automation technology.

Optional Program Upgrades
Support for other Rockwell Automation products and select third party products, backup of critical software applications and schematics, Remote dial-up support, Individual tutoring on use of Rockwell Automation specialty modules, Preventative Maintenance, and a Free-phone number.